Thank you for shopping with CueCrzae. We are committed to providing you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
Eligibility: You have 30 days from the date you received the item to request a return.
Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Non-returnable items: Certain items cannot be returned, including perishable goods, custom products (such as special orders or personalized items), and digital products (such as downloadable software).
2. How to Initiate a Return
Contact Us: To initiate a return, please contact our customer support team at support@cuecraze.com Provide your order number and a brief explanation of why you wish to return the item.
Return Shipping: Customers are responsible for the cost of return shipping unless the item was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Processing: If your return is approved, we will process your refund within 7-10 business days. The refund will be applied to your original method of payment.
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
Sale Items: Only regular-priced items may be refunded. Sale items are non-refundable.
4. Exchanges
Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or a full refund.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@cuecraze.com
5. Cancellations
Order Cancellations: Orders can be canceled within 24 hours of placing them. If your order has already been shipped, you will need to follow the return process.
6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
